Privacy Policy

At D.S. Smith Services, your privacy is important to us. This policy outlines how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR).

What Information We Collect

• Name, email address, and message details you provide via our contact form
• Subject line of your enquiry
• Non-identifiable visitor information through Google Analytics
• reCAPTCHA security data (IP and behaviour scoring)

How We Use This Information

We use your information to respond to enquiries, provide requested services, and improve our website. Messages sent via the contact form are also logged securely for follow-up and spam prevention.

How Your Data is Stored

Contact form submissions are sent directly to our email and logged securely in a private file on our server. This log is not accessible to the public. No information is shared with third parties.

Your Rights

You have the right to:

• Access the data we hold about you
• Request correction or deletion of your data
• Withdraw consent or object to how we use your data

To make a request, please contact us at d.smith@dssmithservices.co.uk.

Cookies and Tracking

We use Google Analytics and reCAPTCHA for website security and usage insights. These tools may use cookies and IP-based checks. By using this site, you consent to the use of these tools.

Updates to This Policy

This privacy policy may be updated from time to time to reflect changes to our practices or legal requirements. Last updated: September 2025.

Contact Us

If you have any questions or concerns about this policy, please contact D.S. Smith Services at d.smith@dssmithservices.co.uk.